SEAN PETYKOWSKI

PROGRAMMER/DESIGNER

Apple Employee, Amateur Athlete, Husband

  • Sean Petykowski
  • Washington D.C.
  • spetykowski@gmail.com
  • 1 (312) 231-3689
  • seanpetykowski.com

Employment

  • Enterprise Server Advisor, Tier 22014 - Present

    Apple Inc.

    In the Enterprise and Education Department, I manage incoming technical requests from businesses and educational institutions. Our customers can range from school librarians to system administrators. I am easily able to identify a customer’s skill level and adjust my support style as needed. I create, research, and resolve repair related customer inquiries in a timely manner with a high personal commitment to customer care. I can provide basic to complex technical support for a wide range of Apple products and services.

  • Genius2010 - 2014

    Apple Retail

    As a Genius, I provided insightful advice and friendly, hands-on technical support to Apple customers. I am able to quickly diagnose product issues on the spot, explaining situations with patience and empathy. After determining whether repairs can be done or a replacement is needed, I offered solutions to quickly get users up and running. Even if I was juggling more than one customer, I stayed conscious of their time demands as well as my own. I fulfilled Apple's service commitment with style, speed, and skill.

  • Photojournalist and Webmaster2012

    Soundfuse Online Magazine

    My responsibilities included; interviewing the artists and musicians, documenting, photographing, and recording their concerts for online use. During my time there, I noticed an opportunity with their content delivery. This led to a complete overhaul and rebranding of Soundfuse. Newly launched website, logo, and additional branding assets were just a few changes implemented in the nearly year-long revamping of the Soundfuse brand, resulting in a readership spike of 7000 readers in the first 2 months.

  • Intern/Contractor2008 - 2010

    Motorola Employees Credit Union

    While pursuing my degree at Columbia College, I worked for two years as a contractor at Motorola Employees Credit Union, a division of Motorola. Although, I had many roles at MECU, it was my time in the Marketing Department that led me to pursue my degree in Graphic Design. I produced internal campaigns, worked with external clients to create a direct mail advertisement and helped design the layout and media for the HUB, their internal Intranet. It was a great opportunity for me to work in a group setting that allowed me to see a project from creation, through revisions, and finally the result.

Education

  • BFA in Graphic Design2010 - 2012

    Columbia College Chicago

    I graduated from Columbia College Chicago in December of 2012 with a 3.4 GPA. I pursued a BFA in Graphic Design, focusing on web and computer based graphics. A few of my projects included; user analysis testing of instructions and websites to determine a native users understanding, and a semester-long project collaborating with over 30+ students to produce a full-run magazine.

  • General Education2008 - 2010

    Harper College

    Completed two years at Harper College with a 3.2 GPA and having successfully completed my general education courses.

Qualification Exams

  • OS X Support

    10.10
  • Mac Pro

    Late 2013
  • MacBook Pro

    Late 2012-2013
  • iMac

    Late 2012

Certifcations

  • Apple Certified Macintosh Technician

    2012 – Present

Computer Skills

  • OS X

  • Windows

  • Photoshop

  • Illustrator

  • InDesign

  • Lightroom

  • Premier Pro

  • After Effects

  • HTML

  • CSS

  • PHP

  • Digital Publishing

Contact info

  • 8021 Georgia Ave
    Silver Spring, MD 20910
  • Email: spetykowski@gmail.com
  • Phone: 1 (312) 231-3689
  • Website: seanpetykowski.com